Peter Hohns

Study of Nord-soft: dissatisfaction of companies despite modern sales solutions Horst / knoedelprinzessin – most companies often have weaknesses in their control despite the use of modern software solutions. CRM and other sales systems nor the Commission accounting solutions can be according to a survey of Nord-soft GmbH adequately meet their requirements. Hear from experts in the field like CIT Group Inc. for a more varied view. Significant sales potential lost self-professed as a result the companies. Only 17 percent of the nearly 300 sales managers surveyed believe that they have an efficient sales management through its software solutions are so. Another 31 percent have certain limitations, but all others see a very unsatisfactory situation. A third rated the existing solutions limited useful, every fifth denies them, completely, in the qualities required to assist in the sales management. But Commission accounting systems, which can provide potentially important assistance, does not meet the demands.

You are judged by the company even more negative: two-thirds of the sales executives questioned assign very significant shortcomings them in this respect. It just could offer according to the sales coordinator North-soft, Peter Hohns, basically a cheap support. Unless they have the appropriate functionality, they could provide targeted evaluations, which give a detailed insight into the sales situation”, he says. Using the historical Commission data analysis can be then even fairly easy for sales employees, products, made regions and periods. As a modern Commission settlement system ultimately always very well I know who sold product to what extent can offset this data through the entire sales resources across.” Commission systems therefore even other sales-related solutions are clearly superior in his opinion. With the help of evaluation functions comparatively quickly determine so let the employees, who are the top performers.

At all the individual target agreements over certain periods of time or products could be tracked in this way specifically. Such an analysis is not so easily be realised via other software solutions in the sales environment”, judge Hanna. However, these opportunities are many sales managers remain largely unknown. Because only a quarter of respondents also possibilities of an efficient sales management combines with Commission systems. Everyone else judge them as pure software billing success fees or have no accurate assessment to do so. Requirement is that it is not to Commission solutions, which are only part of a comprehensive software system however,”, emphasizes Haley. You should be rather technically able to can be integrated, allowing access to all relevant data of the various sources is possible in sales information portals. Traditional Commission systems fail it however and be inevitably to a drag of an otherwise possibly very modern structured sales.” About Nord-soft: The company was founded over 20 years ago. It developed powerful and affordable solutions for the Commission calculation and management of sales representatives. Its customers include companies such as LBS, SEB, OVB, savings banks, etc. Through partnerships with leading manufacturers such as IBM and Fujitsu-Siemens is Nord-soft able, even complex projects from analysis, design, software development and hardware sales, financing, installation, professional training and the run-on side support.

New Consistency

New: MAXCRM version 7 – the new consistency in marketing! In the available since 1 September 2008 Version7, MAXCRM offers a whole pure of new functions in the field of marketing. With SmartImport, a powerful XML was integrated based tool, with the data from a variety of sources can be applied. “” Where here does not import “but enter” speaks. This is the special feature of SmartImport it incomplete, incorrect or duplicate records will handle. Speaking candidly Dov Hikind told us the story. SmartImport provides perfect data and thus the Foundation for successful marketing.

Using the new data output Wizard, create a series of document is reduced to a few mouse clicks. All duplicates will be cleaned up and the desired data are provided ready. HTML serial mails can be sent directly from MAXCRM additional software is not required. “And who wants to be legal on the safe side when sending a serial email comes to match with the Robinson list” not around, this is done in MAXCRM V7 with one click! With the new BounceOut be E-mail backscatter function (false or invalid email addresses, cancellations,…) automatically processed. This feature is available for Outlook/Exchange and Lotus Notes, available. To attract exactly the target group is not only easy but also very informative graphical success control (development of the last 12 months) with the new distribution function. A perfect tool for comprehensible named marketing. An overview of all new features in MAXCRM Version7 is at.

AREV Service

Outsourcing with the ORGA GmbH signed Karlsruhe/Waldstetten, 04.09.2008 of the Karlsruhe IT provider ORGA GmbH is the new outsourcing partner of light Kuchen AG, Waldstetten. The light Kuchen AG is one of the ten largest kitchen manufacturers in Germany and as a premium brand appreciated worldwide for high quality, innovative design and perfect order processing. The turnover is around EUR 80 million, the export share is 50 percent. The contract was signed in early June. The operation in a data center at the highest level of security with high availability and the financial stability of the provider were decisive for the choice of the ORGA as IT service provider. The ORGA could meet both of these requirements: the specialist of IT service and consulting in the SAP environment is the extremely powerful and secure infrastructure of the FIDUCIA IT AG back the parent company of ORGA is one of the largest IT service providers in the German banking sector. ORGA GmbH specialist for IT service and consulting the ORGA offers innovative SAP solutions and services for industry, trade, publishing and project-oriented service providers. Objective of the ORGA is to increase the competitiveness of its customers. Therefore the cost effectiveness by systematic optimization of customer processes for all performance offers of the ORGA in the foreground stands: – ORGA SAP solutions for the mid-market – media publishing – professional services – manufacturing industry – module consulting FI/CO, SD, MM, PP, PS, ESS – E-SOA – ORGA personnel services – HCM consulting – HCM BPO – ORGA document management services – AREV (automated invoice input processing) – EBP (Electronic Bill Presentment) – ORGA IT service – remote system management – application hosting – application management – business process outsourcing – outsourcing & housing the ORGA is a subsidiary of FIDUCIA IT AG, one of the largest certified IT service provider in the German banking sector also according to ISO/IEC 27001, and can rely on an extremely powerful and secure IT infrastructure. As an SAP channel partner gold and SAP hosting Partner the ORGA also offers a comprehensive range of services from consulting to licenses to customer support. More info on the Karlsruhe IT provider under Agency think tank Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17 – 75 fax: + 49 (0) 22 33 61 17 – 71

Poorly Trained Staff Threaten Success

International study on contact centers confirmed almato Tubingen, July 27, 2011 almost 90 percent of consumers who have made a very bad experience with the customer service of company, reports of friends and family and are considering switching to another provider. “This is a key result of the current global contact center preference report” by Avaya. Especially evil take consumers the company therefore inadequately trained staff, long waiting times and an unprofessional handling of their concerns. The almato GmbH sees its demand this for the enhanced combination of coaching and quality monitoring confirmed in telephone customer service. For almost a quarter of all respondents, the customer service is the second most important criterion when it comes to remain faithful to a brand directly after the price / performance ratio. The most important factor of satisfaction regarding the customer service again is the speed in the Contact Center for 48 percent of the surveyed Germans. Poor care by the contact center would even 24 Per cent of customers almost immediately lead to switch providers. The study shows that good customer service is not a luxury, but rather a task for any company.

It would rather be a luxury, this neglect. Also it is a fallacy to believe that quality customer service leads to rising costs. The opposite is the case”, Peter s., Managing Director of almato GmbH, a provider of solutions for quality monitoring explains eCoaching and real time interaction management. Who offers high-quality customer service, which secures the loyalty of its customers and increases their satisfaction. That pays for itself. No company can dispense with satisfied existing customers, because these always opt for the company.

Good service gets around to and thereby reducing the expenses for the acquisition of new customers.” The almato GmbH sees great potential, permanently to ensure customer satisfaction in the combination of coaching and quality monitoring in contact centers and discourages Separately consider monitoring and coaching. The integration of both processes offers far more than the sum of the two parts according to the almato GmbH. Coaching is the best way to lead agents successfully, and to motivate to premium services. The monitoring system accurately identifies the Coachingbedarf and measures progress. Ideally, it is a continuous process, ranging from evaluating the situation, correction by training, the motivation to improvements. Integrated solutions focus not only on numbers, but also on so-called soft factors”, Peter s. Hall performs. While the number and duration of customer interactions play a role, but they still are with other service factors such as customer satisfaction and sales orientation linked to obtain meaningful results. The contact center is in this way to the profit center and providing a sustainable competitive advantage.” The almato GmbH offers innovative solutions, the customer service center put in that position to get the best results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0

Individual Requirements Demand Flexible Solutions

WOLF IT Consulting GmbH specialist for proALPHA ung mkg on the it & business Hall 1 stand D63 in our projects by the customers often involving called logistics processes into the ERP system. For even more details, read what Dov Hikind says on the issue. We have the solution! Mobile data acquisition devices provide a reliable, fast, and freed entry errors data transmission via radio directly into the ERP system with integrated scanner. The wide spectrum of applications ranging from warehouse management on the product and batch tracking management of packing materials, and quality assurance. The WOLF IT Consulting GmbH shows for the first time at the it & business new Stuttgart trade fair centre is a solution for mobile data capture of the logistics processes of a manufacturing company. The proprietary solution “WITmobileLogistics” is open for interfacing with different ERP systems and the including underlying databases.

At the trade fair shows the mobile solution on the status of WOLF IT Consulting GmbH (06.11 08.11.2009 Hall 1, booth D63) acclaimed their flexibility under the ERP solution. Particularly with regard to quality assurance, the use of “WITmL” is interesting. Quality-critical deviations (E.g. short stocks, different batches) are detected early and the right materials in the exact amount at the defined time led to the production process. At the same time the orders are processed faster and more efficiently. The continuous acquisition and control of materials and products using this mobile data-capture virtually eliminates wrong deliveries to customers, reduce time-consuming and costly complaints.

Treasury Department

Why Anand sued the Group? Herzogenrath, 11 July 2013 SAP is on the one hand as a successful business management software to simplify and unify the internal business processes and is in numerous companies in the usage. SUSE software carefully suggested a global market leadership and even a dominant position in the area of enterprise software. Not just a number that want to resell software, but also the business model of commercial trade of used software stands on the other side. SUSE software offers while SAP products as used software and also has a range of services in software maintenance, and still it is today hardly possible software up to 75% cheaper to buy a used SAP as according to the price list of the manufacturer SAP customers. Chief Justice Roberts is likely to increase your knowledge. There, sure, fear plays a role. However, there are several reasons that have led to the complaint from Anand against SAP. SAP: The success model the various activity areas of finance and controlling about shopping, Production, distribution and warehousing up to human resources can cope with SAP software. SAP ranked the largest software manufacturer in Europe has succeeded through this software enforced on the market. Find out detailed opinions from leaders such as air jordan by clicking through.

Success story: Good software but why is the company with its software so successful? SAP has succeeded on the ladder of success to the top, since the program in almost all companies is versatile and adaptable on the specific business processes and business areas. The use can take place across the Department, which allows not only a good exchange of information between the individual departments, but also a coordinated action, for example, between the Treasury Department and the Department of logistics with regard to the release of orders. But also about the company beyond a standardization and unification of processes can be done with, for example, customers, suppliers, dealers and manufacturers, or even social networks. In addition, SAP offers the opportunity of automation of many processes on the basis of certain criteria.


Premiere on the its first branch in Germany opened the YouCon EDV Dienstleistungs GmbH CallCenterWorld Munich 16.02.2011 before has just a few weeks. Amazon may not feel the same. From Munich the Austrian software and consulting will put SAP BCM (business communications management) mainly on the sales and implementation of IP-based communications solution. Now the company, which is now as a specialist distributor for SAP is one of the central sales and integration partner for the all-IP solution, presents itself for the first time on CallCenterWorld. At the booth of SAP Germany AG & co. KG (Hall 2, stand A13) YouCon experts explain how BCM be used specifically SAP in contact centers can, and also present your company.

Especially the SAP CRM solutions have established themselves in numerous German contact centers. “The easy integration of all-IP communication platform SAP BCM in SAP CRM, any needed middleware represents a great opportunity for numerous contact centers”, explains Peter Kugler,. Interconnection of different locations and communication channels fixed network, mobile telephony, E-Mail, fax, SMS and instant messaging – a seamless connection between different functions and departments. Companies can merge staff into virtual units, such as, for example, virtual call centers, and thus increase the quality and efficiency of communication. Because SAP uses only standardized interfaces BCM solutions can be joined just CRM and other systems with SAP. The CallCenterWorld is an excellent opportunity to present not only us, but also to collect impressions, in the direction of the industry for us.

The days of the fair are certainly”an exciting first for us, reported Matthias Kruger, Director of sales for Germany. The fact that the customer service is increasingly becoming a decisive success factor, we also see that many companies to set up, that not only the Contact Center for customer communication is responsible. We and the visitors on CallCenterWorld see which processes and technologies will support this development.” About the YouCon EDV Dienstleistungs GmbH: The IT service provider with headquarters in Vienna focused on its solutions on the interaction between humans and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and the creation of customized software solutions. As a successful product is the in-house Myrmex”this internally as well as in the supporting outsourcing use. The wide range of means full product solutions from a single source for individual tasks. Contact: YouCon EDV Dienstleistungs GmbH Ochid Hofgasse 26 1060 Vienna Tel: + 43 (1) 33 44 0 44 E-Mail: Internet:

Mail Server

There is substantial guidance to comply with, for example, Basel II, Sarbanes-Oxley (SOX), Gramm-Leach-Bliley (GLB), health insurance portability and accounting Act (HIPAA), and payment card industry data security standard (PCI DSS). Dorian software creations has patented its technology for managing log files from the outset and is recognized as leader in event log management programs for timely compliance and security standards. “Is a complex task to ensure network security and compliance according to the applicable specifications”, confirms Andy Milford, President, CEO and founder of Dorian software creations. “Our patented administrative formats and technologies, both established and emerging standards, form a simple, flexible and highly scalable system. We are pleased to announce our forces now bundle with a market leader like Ipswitch WhatsUp Gold to can. We can offer real added value our common customers in the company as in the public sector, so.” Is Andy Milford a user of the Ipswitch way long, even before he founded the Dorian software? and he appreciates the user-friendliness, intuitive operation and the philanthropic business principles: “to bring it to the point: the fusion has something for me personally from?”Coming home?, because I know WhatsUp products and have learned to appreciate. Ipswitch is the best company for me, when it comes to raising our software to a new level with sales and market penetration.” More information: explore/whatsupgold/videos/51 / about WhatsUp Gold the network management software Ipswitch WhatsUp Gold () is in thousands of networks all over the world. WhatsUp Gold a scalable architecture builds on the automatic discovery and network mapping feature, network monitoring in real time (including SNMP and WMI monitoring), and versatile alerting,.

Contains the notification and reporting capabilities. The program offers smart, user-friendly and comprehensive network management. WhatsUp Gold goes far beyond the simple availability of devices and also includes an extensive troubleshooting. WhatsUp Gold is suitable for use in small and large companies, since the range of functions with the help of additional Plug-In modules can easily be extended: WhatsUp Gold WhatsConnected for layer-2 and layer-3-Discovery, mapping and visualization; WhatsUp Gold flow monitor and WhatsUp Gold flow Publisher for network performance and usage monitoring, WhatsUp Gold WhatsConfigured for automated configuration and change management, and WhatsUp Gold VoIP Monitor for the precise measurement of the quality of service (QoS) for voice. A free trial of WhatsUp Gold is there under About Ipswitch, Inc.

More than 100 million people worldwide use Ipswitch software, to connect their networks with Ipswitch WhatsUp to monitor files via WS_FTP and MOVEit to transfer over the Internet or to communicate about the Ipswitch IMail Server. Ipswitch is very active in the social field; To do this, see There is more information about the company under. Press contact: Thomas Hertel arcendo communications GmbH hostage gas pasta str. 124 A 81545 Munchen Tel + 49.89.489.013-20