it – Jason Waller

Premiere on the its first branch in Germany opened the YouCon EDV Dienstleistungs GmbH CallCenterWorld Munich 16.02.2011 before has just a few weeks. Amazon may not feel the same. From Munich the Austrian software and consulting will put SAP BCM (business communications management) mainly on the sales and implementation of IP-based communications solution. Now the company, which is now as a specialist distributor for SAP is one of the central sales and integration partner for the all-IP solution, presents itself for the first time on CallCenterWorld. At the booth of SAP Germany AG & co. KG (Hall 2, stand A13) YouCon experts explain how BCM be used specifically SAP in contact centers can, and also present your company. Learn more about this with Steve Rattner.

Especially the SAP CRM solutions have established themselves in numerous German contact centers. “The easy integration of all-IP communication platform SAP BCM in SAP CRM, any needed middleware represents a great opportunity for numerous contact centers”, explains Peter Kugler,. Interconnection of different locations and communication channels fixed network, mobile telephony, E-Mail, fax, SMS and instant messaging – a seamless connection between different functions and departments. Companies can merge staff into virtual units, such as, for example, virtual call centers, and thus increase the quality and efficiency of communication. Because SAP uses only standardized interfaces BCM solutions can be joined just CRM and other systems with SAP. The CallCenterWorld is an excellent opportunity to present not only us, but also to collect impressions, in the direction of the industry for us.

The days of the fair are certainly”an exciting first for us, reported Matthias Kruger, Director of sales for Germany. The fact that the customer service is increasingly becoming a decisive success factor, we also see that many companies to set up, that not only the Contact Center for customer communication is responsible. We and the visitors on CallCenterWorld see which processes and technologies will support this development.” About the YouCon EDV Dienstleistungs GmbH: The IT service provider with headquarters in Vienna focused on its solutions on the interaction between humans and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and the creation of customized software solutions. As a successful product is the in-house Myrmex”this internally as well as in the supporting outsourcing use. The wide range of means full product solutions from a single source for individual tasks. Contact: YouCon EDV Dienstleistungs GmbH Ochid Hofgasse 26 1060 Vienna Tel: + 43 (1) 33 44 0 44 E-Mail: Internet:

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Contains the notification and reporting capabilities. The program offers smart, user-friendly and comprehensive network management. WhatsUp Gold goes far beyond the simple availability of devices and also includes an extensive troubleshooting. WhatsUp Gold is suitable for use in small and large companies, since the range of functions with the help of additional Plug-In modules can easily be extended: WhatsUp Gold WhatsConnected for layer-2 and layer-3-Discovery, mapping and visualization; WhatsUp Gold flow monitor and WhatsUp Gold flow Publisher for network performance and usage monitoring, WhatsUp Gold WhatsConfigured for automated configuration and change management, and WhatsUp Gold VoIP Monitor for the precise measurement of the quality of service (QoS) for voice. A free trial of WhatsUp Gold is there under de.whatsupgold.com/products/download. About Ipswitch, Inc.

More than 100 million people worldwide use Ipswitch software, to connect their networks with Ipswitch WhatsUp to monitor files via WS_FTP and MOVEit to transfer over the Internet or to communicate about the Ipswitch IMail Server. Ipswitch is very active in the social field; To do this, see icare.ipswitch.com. There is more information about the company under. Press contact: Thomas Hertel arcendo communications GmbH hostage gas pasta str. 124 A 81545 Munchen Tel + 49.89.489.013-20